Are you a SafeLink hotspot user and want to know what to do when a SafeLink hotspot not working all of a sudden? If yes, then leave all your worries here. You have landed in the correct place.
When the SafeLink hotspot stops working unexpectedly, you may feel that somebody has left you in a lurch. You have a lot of work to do right now but don’t have another option of getting internet.
For your help, this article explains the underlying causes that are not making your SafeLink hotspot work. Also, you will
read how to solve this problem in no time.
Can I fix up the problem with the SafeLink hotspot quickly?
Yes, it is very easy to make SafeLink hotspots work again. You need to find what is the cause behind its interrupted functioning. After recognizing the real cause, it will become very easy to solve the problem and connect the device with the SafeLink hotspot. Let’s read how to fix up when the SafeLink hotspot troubles you in this article.
What are the causes that are responsible for SafeLink hotspots not working?
What can be more terrible than this thing that the last date for completing the project has come, but the SafeLink hotspot is not working?
Read the following points and check out the reasons behind the malfunctioned SafeLink hotspot:
- SafeLink Hotspot Turn Off
It may be possible that you have not turned on your SafeLink hotspot. Therefore, you are not getting it in active mode on your Android or iPhone. Therefore, you should check again that your hotspot is turned on, not turned off.
- Out of the Network Coverage Area
If you are experiencing problems with the Safelink hotspot, you should make sure that you are in the network coverage area of the SafeLink wireless. This problem may occur if you have reached out to the network coverage area of the SafeLink wireless.
- Connected with Many Devices
There is a limit to hotspot-connected devices. If you exceed the limit and connect many devices with one hotspot, you will lose network signals on all devices. Hence, you should try to connect only the required devices with a SafeLink hotspot.
- Far distant connection
If you have connected your SafeLink hotspot with any far-located device, your SafeLink hotspot will not work for that device at that time. The hotspot of any network works when the device is located nearby the hotspot connection.
- Exceeded the data limit
SafeLink Wireless offers you a maximum data limit to use. But if your data limit is exhausted, then, your hotspot will stop working. The connected devices with the hotspot will not receive data from it.
- Outdated SafeLink Hotspot
Each gadget has a life to be used. It may be possible that your SafeLink hotspot device is outdated. Therefore, it is not working properly. It can’t be mended. You need to replace it.
- APN Settings
Many times, the wrong APN settings become the reason for a failure in the SafeLink hotspot. You should confirm whether APN settings are creating problems with the hotspot.
- Correct Frequency Band
You should ensure that your hotspot is connected to the correct frequency band. Usually, there are two frequency bands, i.e., 2.5Ghz and 5.0Ghz. If your hotspot is of the 5.0Ghz frequency band and is trying to connect with the device of 2.5Ghz, then it will not be able to connect with the device.
- Technical glitches
SafeLink Wireless service may be experiencing any technical glitches or bugs. Therefore, you are failing to get the data signals when you are connecting the hotspot modem with your device. It’s better to wait for some time until the issue is resolved.
- Damaged hotspot modem
Is your SafeLink hotspot device damaged? If yes, you will not be able to operate it anyhow unless you either replace or repair it. Hence, you should leave the hope of its functioning in this state.
- Old Version of the Firmware
It may be possible that the firmware that you are using on the phone has become outdated. In this case, you will find that most of the functions, including the hotspot on your phone, are not working properly.
Read More: SafeLink Mobile Network Not Available
How to fix the problem of the SafeLink hotspot not working?
Once you have recognized the cause, it becomes easy to find the solution. Let’s see here what solutions can do the best when your SafeLink hotspot is not working.
Turn On SafeLink Hotspot
Turn on the SafeLink hotspot if it is turned off. You can do it by following the simple steps that are given below here:
- Go to the Settings of your Android or iPhone.
- Tap on the Network and Connections.
- Then, tap on the Hotspot and Tethering.
- Select the option of the SafeLink Hotspot.
- Now, swipe the toggle bar to turn on the Hotspot.
Check the Network Coverage Area
You should check the network coverage area whether the area in which you are getting the SafeLink Wireless service. You can confirm this very easily. Let’s know how to do it here.
- Go to the website of SafeLink Wireless Help.
- Scroll down the screen to explore the option of Coverage.
- Then, tap on it.
- Enter your 10-digit mobile number to get the information.
Alternatively, you can use this method:
- Type Coverage in the text message.
- Send it to 611611.
Reduced the Connections
Once discover that your hotspot is connected to many devices, you should limit its connection. Let’s see how you can do it through the following steps:
- Open the Settings of your phone.
- Tap on the Network and Connections.
- Then, tap on the Hotspot and Tethering.
- Then, set up the limit for connected devices with the hotspot.
Place the Device Near the Hotspot
The device that you want to connect with the SafeLink hotspot should be placed near the modem. The distant away device will not be able to get connected with your modem. Therefore, always remember that the connected devices with any hotspot modem should be placed close to the hotspot.
Check Your Data Limit
You should check your data limit to find out the issue behind the malfunctioned SafeLink Wireless hotspot. It may be possible that you have exhausted the limit of data and therefore, are not getting the service of SafeLink hotspot right now. Check out how to do it by going through the following steps:
- Go to the SafeLink Wireless Help website.
- Scroll down the screen to explore the option of Usage.
- Then, tap on Usage.
- Enter your 10-digit mobile number to get the information.
Alternatively, you can do this in this way;
- Type USAGE in the text message.
- Send this message to 611611.
Place an Order for a New Device
If your hotspot modem has become too old to function properly, then, it will be better that you will place an order for a new hotspot modem.
Let’s discover how to place an order for a new device at the following points:
- Go to the website of SafeLink Wireless.
- Browse the hotspot device.
- Add your chosen one to the cart.
- Shop it now.
Reconfigure APN Settings
If you find that you are getting this error in the hotspot connection due to the wrong APN settings, you should reconfigure them immediately.
Follow the following steps to reconfigure APN settings on the Android phone:
- Go to Settings on your Android.
- Then, tap on Network and Internet.
- Select the option of the Mobile Network.
- Hit the option of Access Point Name.
- Then, tap on the + button.
- Fill in the following fields as mentioned below:
- Name-Safelink
- APN-tfdata
- MMSC-http://mmsc.mobile.att.net
- Proxy-proxy.mobile.att.net
- MCC-310
- Port-80
- Authentication-Not set
- MNC-410
- Enable/disable APN-APN Enabled
- APN type-Default,supl,mms
- APN protocol-IPV4
- Bearer-Unspecified
- MVNO value-Not set
- MVNO type-None
Follow the following steps to reconfigure APN settings on the iPhone:
- Go to Settings
- Select the option of Cellular.
- Then, tap on the Cellular Data Network.
- Then, go to APN settings.
- Fill details according to the below-given details:
- APN:tfdata
- Username:(leave the column empty)
- Password:(leave the column empty)
Do the Factory Reset of Your Device
You should do the factory reset of your device if the problem of not functioning hotspot is there. Look at the following steps to do the factory reset on your iPhone:
- Get the backup of your device before doing the procedure of factory reset. Factory reset will end your whole data.
- Click on Settings> General >Transfer or Reset Device.
- Then, tap on Erase All Content and Settings.
- Enter your Apple ID Password.
Look at the following steps to do the factory reset on your Android:
- Get the backup of your Android before starting the procedure of factory reset. Factory reset will end your whole data.
- Go to the Settings of your Android.
- Scroll down to Back Up Reset.
- Allow the procedure.
Reboot Your Phone
You should reboot your phone to enable the proper functioning of the hotspot. Check out how you can do it here.
- Press the power button on your phone.
- Tap on the option of Reboot.
Turn On and Off the Aeroplane Mode
You can do one more thing to fix the problem of hotspots not working. You can turn on and off the airplane mode. Let’s understand how to do it through the following points:
- Scroll down the screen of the notification bar of your phone.
- Tap on the icon of Airplane mode.
- Wait for a few moments.
- Then, tap on the same icon to turn off airplane mode.
Update Firmware on Your Device
It may be possible that the firmware that is used to coordinate all functions on the phone has become outdated. You should update the firmware without any delay.
Let’s see how to update the firmware here:
- Open the Settings of your phone.
- Go to About Phone or System.
- Then, hit the option of Check for Updates.
- Start downloading updates and restart your phone.
- You can turn on the option for automatic updates.
Make a Complaint
If your device is damaged and can be replaced or repaired according to the RMA guidelines, you should request it. Let’s see how you can request it through the following pointers:
- Log in to My Account.
- Request to repair or replace the device.
Final Words
So far, this article has explained to you the reasons as well as solutions to fix the problem of the SafeLink Wireless Hotspot not working. Now, whenever you face this unexpected issue with your hotspot, you will be able to rectify it in no time.
Michael Grant is the editorial director at MTUL, specializing in demystifying the intricate landscape of wireless technology and gadgets for the everyday consumer. Boasting more than a decade in digital journalism, his articles have been featured in reputable outlets like TechCrunch and Wired. Outside of crafting well-researched pieces, Michael is an avid drone photographer and dedicates his free time to mountain biking and pampering his cat.